I was set to fly to Albany on Saturday, for the opening of my father’s restaurant.
A week before, I got a text message from my mother, telling me my grandmother passed in her sleep. The funeral was being held Saturday morning, so I needed to move my flight up a day.
I checked online, found a new flight, and called Delta. They quoted me a price of $180 and told me if I came back to them with the funeral home information, they could waive the change-of-flight fee.
Great. We hung up, I got the information, then called back. It’s a different representative on the phone.
“The difference in flight fares,” this representative told me, “is $290. Did you want to pay now?”
Negotiating with an Airline
“That’s weird. I’m showing a flight difference of $180. I also just called in, and that’s what the representative quoted me as well. Can you double-check?” I asked.
We spent another 10 minutes trying to figure out the discrepancy between the difference in fares, but at the end of the call, she said, “There’s nothing I can do, because that’s what my computer is telling me.”
“I’m not trying to be difficult,” I replied. “I appreciate your help and understand that’s what you see on the computer. What I want to do is get clarity on why your computer is showing something different than mine. Can we go over the legs again? On Delta Flight 008, flying out of LAX at…”
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